Frequently Asked Questions
The Gift Hunt icon is not showing up on my website. What could be the problem?
If you tested the gift hunt session by collecting a gift, you've been marked as a user who already collected a gift and the icon won't be visible to you. Clear the cookies in your browser or use a private window to test your session.
It's also possible that your session is not active. Check your settings on the backend of your website.
If you chose the option to give unique gifts for every visitor it is also possible that you ran out of gifts. Check the hunters of your session to figure this out.
If none of the above solved your problem, please, get in touc with us.
The visitors can find the icons on my site but when they try to submit the form it keeps loading.
Make sure that your SMTP settings are correct and your website can send email messages. When a user completes the data collection form, the plugin will send them an email message (if you haven't turned it off). If something goes wrong with the email sending process, the form can stuck in the loading state.
If you use a security plugin, it can also happen that it blocks form submissions on your site. Make sure to check your settings and add Gift Hunt to the allowed forms / plugins.
I purchased the plugin but I realized I won't need it. Can I get a refund?
Sure, if you request a refund within 7 days to the purchase. Send us an email to firstname.lastname@example.org with your refund request and the details of your purchase.
Do I have to buy the plugin again once a new version becomes available?
No. After you purchased the plugin, you'll get the updates for free.
How can I update the plugin?
When a new version of the plugin becomes available, you'll see a notification about it at the administration area of your WordPress site. Then, you can update it the same way you do with other plugins. Make sure you create a backup of your files and database before the update. If you have any troubles during the update, feel free to get in touch.
On how many sites can I use the plugin?
You are licensed to use the plugin to create one single End Product for yourself or for one client (a “single application”). If you want to use it on multiple sites, you'll have to purchase an other license for each site.
Can I modify the source of the plugin?
Yes, you can, but every time there is an update for the plugin, your modifications will be overwritten.
Is Gift Hunt working on mobile?
Yes. Gift Hunt was built with a mobile first approach and is working perfectly both on desktop and mobile devices.
Is Gift Hunt AdBlock safe?
Yes. All parts of Gift Hunt are AdBlock safe.
Is Gift Hunt GDPR ready?
All the information collected by Gift Hunt is stored in the database of your website.
The information is only stored as long as you need it. You have the ability to review and delete all the information collected by a unique user.
When a user fills the Gift Hunt data collection form, the following information could be collected:
- Email address
- First Name
- Last Name
- Additional information
Third party trackers and cookies are not used by Gift Hunt.
Can I run multiple Gift Hunt sessions on my website at the same time?
No, you can’t. You can have only 1 active session on your site at a given time.
What happens if I remove the plugin from my site?
If you remove the plugin from your site, all sessions and collected user information will be removed from the database right after you removed the plugin.
I accidentally deleted the plugin but I forget to download the collected user information. Can I get it somehow?
Get in touch with your hosting provider. Probably they can give you a backup from the database where the collected information is still available.
I accidentally deleted a Gift Hunt session. Can I restore it somehow?
No, all session data and collected user information got removed from the database when you confirmed the delete request.
I don’t want to collect any user information, is it possible to turn it off?
The way Gift Hunt works, this is not possible. Collecting some user information is mandatory.
Can I change the design of the popup?
With additional CSS, you can. You have to add your additional CSS to the stylesheets of your theme. If you need help to do it, feel free to get in touch with us.
Can I change the design of the success email?
You can use custom HTML to do that.
What happens if I choose the option to give a unique gift to every visitor and I run out of gifts?
If you run out of gifts, Gift Hunt won’t display the session icon for new visitors. If you run out of gifts while someone is filling the data collection form, the form will disappear when they submit it.
It looks like that someone collected more than one gift even though multiple gift collection is not turned on. How is this possible?
Gift Hunt is using cookies to identify visitors who already collected gifts in a given session. If someone removes these cookies, or using another browser or device to visit your site, they can collect additional gifts.
Will the session icon automatically pop-up after a user spent the defined amount of time on the website?
No, the icon will become visible when the visitor hits refresh or visits another subpage of your website.
When I preview the gift hunt session it doesn’t use the latest version of the settings I defined. Why is that happening?
Make sure that you saved your changes before you click on preview. If you saved your changes but the result is still the same, wait a few minutes and try it again.
Can I use my own icons for a session?
With the PRO version of the plugin, you can upload your custom icons for your session. With the free version, you can only choose one from the available icon options.
I can’t see my sessions/hunters/etc.
Try to deactivate and activate the plugin. Don't remove it or all the collected information will get lost! If this doesn’t solve the problem, get in touch with us.
I’ve sent a test success email to myself, but it looks like, that I’m not receiving it.
In most cases, it takes only a few seconds but sometimes it can take 10-15 minutes to deliver your email. Also make sure that you checked your spam/junk folder for the message.
I can’t find the answer to my question. What’s next?
You can always get in touch with us via email at email@example.com